Job Role: Executive – Voice/Non Voice
Company: Hexaware
Job Location: Bhopal, Madhya Pradesh, India
Job Type: Full Time
Job ID: BPL_004
Hexaware Executive – Voice/Non Voice Overview
Hexaware is hiring Executives for Voice/Non Voice processes in Bhopal. The role involves handling customer queries, providing timely and professional service, managing emails, escalating issues correctly and maintaining positive customer interactions in a 24×7 environment with primarily US shifts.
Classic BPO voice/non-voice role with US shifts in Bhopal. Open to freshers and experienced candidates with strong English communication. Suitable if you are comfortable with rotational night shifts and handling customer queries including difficult ones. Not ideal if you prefer fixed daytime office work only.
Roles and Responsibilities
- Escalate customer issues appropriately and correctly
- Demonstrate timely, accurate and professional customer service
- Maintain a positive and professional demeanor and portray the company positively
- Demonstrate knowledge and use of departmental resources, policies and procedures
- Maintain email handle time while remaining friendly and informative (after-call emails to customers)
- Actively seek solutions and identify trends, sharing suggestions with appropriate personnel
- Demonstrate appropriate sense of urgency for customer responses
- Follow quality processes thoroughly using checklist standards
- Adhere to company policies, rules and regulations
Eligibility Criteria for Hexaware Executive – Voice/Non Voice
Must-Have Requirements
- Qualification: HSC and Above
- Fresher or Experienced candidates can apply
- Ready to work in flexible shifts (US shifts majorly) – 24×7 process
- Excellent English communication skills
- Ability to effectively communicate thoughts in a well-organized manner
- Excellent live writing skills (ability to type minimum 22 words per minute with few grammatical errors in back-and-forth conversation)
- Friendly and upbeat style
- Ability to handle difficult or irate customers effectively
- Ability to set expectations and deliver information in a positive and articulate way
- Professional and positive in interactions, able to establish rapport quickly
Preferred Skills
- Investigates and takes action to meet customer needs
- Solves routine problems effectively by gathering necessary information from the customer
- Willingness for rotational shifts
- One side transport provided in night shift
Hexaware Selection Process
- Online Application & Resume Shortlisting
- Communication / Voice & Writing Assessment
- HR / Operations Interview
- Offer Discussion
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How to Apply for Hexaware Executive – Voice/Non Voice
Official Apply Link:
Apply Online – Hexaware Careers
Documents Required: Updated resume highlighting education (HSC and above), English communication skills, any customer service experience and willingness for US/rotational shifts
FAQs for Hexaware Executive – Voice/Non Voice Role
Who can apply?
Candidates with HSC and above qualification. Both freshers and experienced candidates are eligible if they have strong English communication and typing skills.
Is this suitable for freshers?
Yes. Freshers can apply.
Work Mode?
Office-based in Bhopal. Rotational shifts (primarily US shifts) in a 24×7 process. One side transport provided for night shift.
Core Focus?
Voice and Non-Voice customer support – handling queries, emails, escalations and maintaining service quality.
About Hexaware
Hexaware is a global IT and business process services company that provides technology and operations solutions across industries, including customer experience and digital transformation services.
Last Updated August 2026 | Job verified and active