Job Role: Customer Support Officer – BPO (Non-Voice)
Company: Mphasis
Job Location: Pune, Maharashtra (Mangalore also mentioned)
Job Type: Full-time Permanent
Experience: 0 – 3 Years (Freshers Preferred)
Work Mode: On-site (Rotational Shifts)
Expected CTC: Entry-level BPO role (indicative ₹2.8 – ₹4.5 LPA; actual depends on interview)
Mphasis Customer Support Officer Overview
Mphasis is hiring freshers for the Customer Support Officer (Non-Voice BPO) role in Pune. This is a backend customer support position in the Insurance domain where you will handle customer interactions through email/tickets, follow defined processes, and ensure high customer satisfaction. The role involves rotational shifts with the possibility of extended working hours.
This is a straightforward fresher-friendly Non-Voice BPO role in Pune for graduates who have decent typing speed and basic computer skills. Good option if you are local to Pune and comfortable with rotational shifts. Skip if you are looking for voice process, software development roles, or daytime fixed shifts only.
Key Responsibilities
- Handle customer queries and interactions through email/tickets using client systems
- Record interactions with proper classification and follow-up for closure
- Refer to the Knowledge Base and perform tasks as per the defined process
- Ensure high customer satisfaction and timely resolution
- Maintain accurate documentation and communication via business email
Eligibility Criteria for Mphasis Customer Support Officer
Mandatory Requirements
- Any Graduate (Freshers are welcome)
- Typing Speed: Minimum 30 WPM
- Intermediate knowledge of MS Office and computer operations
- Average Spoken & Written English with good business email writing skills
- Basic knowledge of the Insurance domain (added advantage)
- Willingness to work in rotational shifts and extended hours
Behavioral Skills
- Positive attitude and high energy
- Self-learner with a passion for customer service
- Good analytical and problem-solving approach
Salary, Benefits and Perks
- CTC: Entry-level (indicative ₹2.8 – ₹4.5 LPA)
- Opportunity to work in Insurance BPO with process training
- Open and transparent work culture
- Exposure to international client processes
- Standard Mphasis benefits
CTC is indicative based on similar fresher BPO roles in Pune. Actual offer may vary.
Selection Process
- Online Application and Resume Shortlisting
- Typing Test + Aptitude Assessment
- Communication / Email Writing Round
- HR / Operations Discussion
- Final Offer
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How to Apply for Mphasis Customer Support Officer Pune
Official Apply Link:
Apply Online – Mphasis Careers
Important: Prepare for typing test (30 WPM). Since you are based in Nagpur, check if relocation support is available during interview (role is in Pune).
FAQs for Mphasis Customer Support Officer
Who can apply?
Any Graduate fresher with minimum 30 WPM typing speed and basic computer knowledge.
Is prior experience mandatory?
No. Freshers are explicitly encouraged to apply.
What are the shifts?
Rotational Shifts with possibility of extended working hours.
What is the process type?
Non-Voice BPO (Email/Ticket based support) in Insurance domain.
About Mphasis
Mphasis is a leading global IT solutions provider offering Applications, Business Process Outsourcing (BPO), and Infrastructure services to clients worldwide.
Last Updated March 2026 | Job verified and active