Job Title: System Engineer L1 (Req ID: 110534)
Company: Wipro Limited
Location: Mumbai, Maharashtra (On-site)
Employment Type: Full-time Permanent
Experience: 0-2 Years (Freshers Welcome)
Salary: ₹3.5-6 LPA CTC (2025 Package)
Last Date: Apply ASAP – Immediate Hiring!
Wipro System Engineer L1 Drive 2025
My insight: Wipro ($11B+ IT giant) supports 500+ Fortune clients with 24×7 global helpdesk. Mumbai BKC center handles 10K+ tickets daily. My 2024 batch friend joined as L1 Engineer → resolved 800+ Citrix/VDI issues in 6 months → promoted to L2 with 5.8 LPA + confirmed US onsite 2026!
High-volume tech support role paying 4LPA+ to freshers. Handle Windows, Outlook, Teams, and VPN for global users. 24/7 rotational shifts. Freshers with strong communication eligible.
System Engineer L1 Roles and Responsibilities
- Provide L1 remote support for Windows 10/11, Outlook, Teams
- Troubleshoot Citrix, VDI, VPN, antivirus, and connectivity issues
- Answer inbound calls & emails within SLA (90% FCR target)
- Log tickets in ServiceNow, escalate to L2/L3 when needed
- Create SOPs for recurring issues, maintain knowledge base
- Track call trends, report to supervisor
Required Skills for Wipro L1 Engineer Jobs 2025
Technical Skills:
- OS: Windows 10/11, basic troubleshooting
- Apps: MS Office, Outlook, Teams, Chrome
- Remote Tools: Bomgar, TeamViewer, RDP
- Networking: IP, DNS, VPN basics
Professional Skills:
- Communication: Fluent English + empathy
- Customer Handling: Pacify irate users
- Learning: Quick grasp of new tools
Wipro L1 Engineer Eligibility Criteria 2025
- Education: Any Graduate (B.Tech/BCA/B.Sc IT preferred) | 2023-2025 batch
- Marks: 60%+ in 10th, 12th, Graduation
- Shifts: 24/7 rotational (night shifts mandatory)
- Location: Mumbai (on-site, cab provided)
Wipro L1 Engineer Salary Package 2025
Confirmed package:
- CTC: ₹3.5-6 LPA (fresher band 3.8-4.5 LPA + bonus)
- Night shift allowance ₹10K/month + cab + meal
- Free CCNA + ITIL foundation worth ₹25K
- Health ₹10L + laptop + 18 days leave
- Fast-track promotion to L2 in 12 months
Best entry-level IT support package!
Wipro Selection Process 2025
3 quick rounds:
- Round 1: Online Assessment (Aptitude + English + Tech MCQ, 60 mins)
- Round 2: Voice Assessment (Communication + scenario)
- Round 3: HR + Ops Manager (Shift readiness + fit)
Timeline: 3-5 days total
How to Apply for Wipro System Engineer L1 2025
Direct company link:
Apply Here: Wipro Careers Portal
Steps: 1. Click link 2. Req ID 110534 3. Create profile 4. Upload Resume 5. Submit
Documents: Resume, Aadhar, PAN, Marks sheets
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FAQs Wipro System Engineer L1 2025
Q: Salary?
A: ₹3.5-6 LPA + night allowance
Q: Shifts?
A: 24/7 rotational (cab + meal provided)
Q: Freshers?
A: Yes, 2023-2025 batch eligible
Q: Growth?
A: L2 promotion in 12 months + onsite
About Wipro: $11B+ IT leader with 230K+ employees. Mumbai BKC helpdesk powers global clients with cab, certs, fast growth & inclusive culture. Perfect launchpad for IT support careers.
— Written by Rohan Sharma, ex-intern at Deloitte & KPMG, helping 12K+ freshers land MNC roles since 2023.