Job Role: Customer Support Advisor (Voice Process)
Company: Concentrix
Job Location: Pune, Maharashtra, India
Work Mode: Work from Office (Mandatory)
Job Type: Full Time
Concentrix Customer Support Advisor Overview
Concentrix is hiring Customer Support Advisors for their Voice Process in Pune. This role involves providing excellent customer support through voice calls, troubleshooting issues, and ensuring high customer satisfaction. It is a good opportunity for fresh graduates and early-career professionals with strong communication skills looking for a stable voice-based customer service role in a global BPO environment.
This is a standard voice process support role at Concentrix. Suitable for freshers with good English communication and a willingness to work from the office. Strong communication and typing skills are essential. Apply only if you’re comfortable with voice calls and office-based work.
Key Responsibilities
- Handle customer inquiries and concerns through voice calls
- Troubleshoot and resolve technical/hardware/software issues
- Log and track customer interactions in the system
- Follow up with customers to ensure issue resolution
- Achieve assigned targets and maintain quality standards
- Provide accurate information and demonstrate problem-solving skills
Eligibility Criteria for Concentrix Customer Support Advisor
Must-Have Requirements
- Graduate in any discipline
- Excellent English communication skills (Verbal & Written)
- Strong voice communication and customer service orientation
- Good typing speed and computer navigation skills
- Ability to work in shifts and from office
Preferred Skills
- Prior experience in customer support/BPO (preferred but freshers can apply)
- Good problem-solving and multi-tasking abilities
Concentrix Selection Process
- Online Application & Resume Shortlisting
- Voice & Communication Assessment
- Technical / HR Interview
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How to Apply for Concentrix Customer Support Advisor
Official Apply Link:
Apply Online – Concentrix Careers
Documents Required: Updated resume, educational certificates
FAQs for Concentrix Voice Process Role
Who can apply?
Fresh graduates with excellent English communication skills (freshers and experienced both eligible).
Is this suitable for freshers?
Yes. Freshers with good voice communication are encouraged to apply.
Work Mode?
Work from Office (Mandatory) in Pune
Core Focus?
Voice-based customer support, troubleshooting, and issue resolution.
About Concentrix
Concentrix is a global leader in customer experience (CX) solutions, helping brands deliver exceptional service through technology and human expertise across multiple channels.
Last Updated May 2026 | Job verified and active
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