Job Title: InP – Customer Service Associate II-Consumer | FIS Careers 2025
Company: FIS Global
Location: Gurugram, Haryana | On-site
Employment Type: Full-time
Experience: Freshers to 2 Years | 2023-2025 Batch
Salary: ₹4-7 LPA CTC
Last Date: Apply ASAP Limited Seats
FIS Customer Service Associate II Consumer Jobs 2025 Off Campus Drive
My insight: FIS roles in Gurugram are ideal for building fintech customer service expertise. A contact from my 2024 network started here and handled banking queries for global clients, gaining skills that led to quick promotions in payments tech. FIS is hiring InP – Customer Service Associate II-Consumer for entry-level candidates through Off Campus Drive 2025 in Gurugram. This role involves phone/email support for FIS consumer products, resolving inquiries, and escalating technical issues with CTC starting at 4 LPA. Strong opportunity for students targeting FIS careers apply online and join a leader in financial technology!
Customer Service Associate II Consumer Roles and Responsibilities
- Handle inbound calls, emails, and chats from consumers on FIS products.
- Troubleshoot issues, identify root causes, and achieve first-call resolutions.
- Escalate complex problems to product support and follow up for closure.
- Document all interactions accurately in CRM tools.
- Mentor junior associates and meet quality, schedule, and handle time metrics.
Required Skills for FIS Customer Service Associate II Consumer Jobs
Technical Skills:
- Computer Navigation: CRM software, ticketing systems, and basic troubleshooting FIS provides training.
- Communication Tools: Phone systems, email, and live chat platforms.
- Documentation: Accurate logging in tools like Salesforce.
Professional Skills:
- Communication: Must for FIS customer service associate II consumer interviews
- Problem Solving: Key in call center and consumer support
FIS Customer Service Associate II Consumer Eligibility Criteria 2025
- Education: High school diploma or GED (Graduate preferred) FIS fresher jobs
- Marks: Min 50% throughout
- Batch: 2023-2025 passout FIS 2025 recruitment
FIS Customer Service Associate II Consumer Salary Package 2025
Here’s the deal:
- CTC: ₹4-7 LPA for freshers (FIS customer service associate II consumer)
- Incentives + shift allowances
- Insurance, PF, Gratuity
- Training & fast growth
Solid package for FIS Gurugram jobs, right?
FIS Selection Process for Customer Service Associate II Consumer 2025
Wondering how it works?
- Round 1: Online Application & Resume Screening
- Round 2: Voice Assessment (Mock call in English)
- Round 3: HR Interview (Customer handling scenarios)
Timeline: 2-3 weeks total
How to Apply for FIS Customer Service Associate II Consumer Jobs 2025
Ready to apply online?
Apply Here: FIS Careers Portal
Steps: 1. Register 2. Upload Resume 3. Submit
Documents: Resume, Marks, ID
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FAQs FIS Customer Service Associate II Consumer Jobs 2025
Q: Salary for FIS customer service associate II consumer freshers?
A: ₹4-7 LPA CTC starting.
Q: Locations for FIS customer service associate II consumer jobs?
A: Gurugram FIS 2025 hiring
Q: 2025 batch students apply?
A: Yes, 2023-2025 eligible
Q: Eligibility for FIS customer service associate II consumer?
A: High school/GED + communication skills + 2 years exp preferred
About FIS: FIS is a global leader in financial technology, powering banks, capitals markets, and payments for 20,000+ clients worldwide. With solutions in core banking, digital payments, and wealth management, FIS processes $9 trillion in transactions annually. Headquartered in Jacksonville, FIS employs 60,000+ people focused on secure, innovative tech that drives commerce. In India, FIS delivery centers support global operations, offering careers in customer service, software, and consulting with emphasis on privacy, compliance, and client success.
— Written by Rohan Sharma, ex-intern at Deloitte & KPMG, helping 12K+ freshers land Big 4 roles since 2023.