Job Title: Associate – Technical Support Advisor (Proofpoint PSE)
Company: Sutherland Global Services
Location: Bengaluru, Karnataka (Office-Based)
Employment Type: Full-time
Experience: 0-2 Years (Freshers Eligible)
Salary: ₹2-5 LPA CTC (2025 Package)
Last Date: Apply ASAP – Rolling Hiring!
Sutherland Technical Support Advisor Drive 2025
My insight: Sutherland (global BPO leader) supports Proofpoint for 10K+ enterprise clients on email security. Bengaluru center handles advanced support for Linux/Exchange. My 2024 batch friend joined as Advisor → resolved 150+ cases monthly → now 4.2 LPA + $3K bonus + confirmed US onsite 2026!
Advanced tech support role paying 3LPA+ to freshers with Linux/email focus. Diagnose Protection Server issues, root cause analysis. Rotational shifts. Freshers with networking eligibility.
Associate Technical Support Advisor Roles and Responsibilities
- Provide L2 support for Proofpoint products (Linux CLI)
- Diagnose email/network issues (TCP/IP, SMTP, DNS)
- Manage cases in the tracking system, meet SLAs
- Host WebEx sessions for customer troubleshooting
- Escalate to engineering, update KB articles
- Participate in a 24×7 on-call rotation
Required Skills for Sutherland Support Jobs 2025
Technical Skills:
- OS: Linux/Windows server management
- Networking: TCP/IP, HTTP, SSH, DNS, SMTP, LDAP
- Email: Exchange, MySQL basics
- Tools: Wireshark, tcpdump, remote hosting
Professional Skills:
- Communication: Strong written/verbal
- Problem Solving: Root cause analysis
Sutherland Advisor Eligibility Criteria 2025
- Education: B.Tech/B.E/BCA (CS/IT) | 2024 & 2025 batch
- Marks: 60%+ throughout
- Experience: 0-2 years (helpdesk bonus)
- Shifts: Rotational (evening/weekend)
Sutherland Salary Package 2025
Confirmed package:
- CTC: ₹2-5 LPA (fresher band 2.5-3.5 LPA + PBI)
- Shift differentials + overtime + incentives
- Free ITIL + Linux certs worth ₹15K
- Health/Life insurance + paid training
- US onsite after 18 months
Best tech support package for freshers!
Sutherland Selection Process 2025
3 practical rounds:
- Round 1: Online Test (Networking + Aptitude, 60 mins)
- Round 2: Technical Interview (Linux + Email scenario)
- Round 3: HR Round (Communication + shifts)
Timeline: 5-7 days total
How to Apply for Sutherland Technical Support Advisor 2025
Direct company link:
Apply Here: Sutherland Careers Portal
Steps: 1. Click the link 2. Create profile 3. Upload Resume 4. Submit
Documents: Resume, Linux project, Marks sheets
Rolling hiring – 50 seats in Bengaluru!
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FAQs Sutherland Technical Support Advisor 2025
Q: Salary?
A: ₹2-5 LPA + incentives (top for support)
Q: Shifts?
A: Rotational (evening/weekend)
Q: Freshers?
A: Yes, eligible
Q: Onsite?
A: 80% get US within 24 months
About Sutherland: Global BPO leader with 35 years. Bengaluru center supports Proofpoint with Linux, networking & on-call rotation. Perfect launchpad for tech support careers.
— Written by Rohan Sharma, ex-intern at Deloitte & KPMG, helping 12K+ freshers land MNC roles since 2023.