Amdocs Software Engineer Jobs 2026 | Incident Management Hybrid Role in Pune

Job Role: Software Engineer

Company: Amdocs

Job Location: Pune, India (Amdocs Site)

Job Type: Full-Time (Regular)

Eligible Batch: Experienced / 1-5 Years (Support & Operations Focus)

Work Mode: Hybrid

Expected Salary: ₹6 – 12 LPA (as per market trends for similar roles in Pune)


Amdocs Software Engineer Hiring 2026 – Overview

Amdocs is hiring Software Engineers for its operations/support teams in Pune.
Amdocs is a global leader in telecom software, helping service providers migrate to the cloud, enable 5G, and automate operations with market-leading solutions.

This role is solid for folks with incident management or monitoring tool experience (Splunk/Dynatrace) who can handle 24×7 shifts and pressure – not the best for pure developers wanting coding-heavy projects or strict day-shift only.


Roles and Responsibilities

  • Coordinate with stakeholders and drive incidents/tickets to closure
  • Ensure high-quality process execution meeting SLAs/OLAs
  • Own operational/environment issues, proactive user support, and root cause analysis
  • Meet KPIs/SLAs, respond to customer enquiries, and lead P1 issue bridges
  • Identify automation opportunities, alert improvements, and compliance audits
  • Create knowledge articles for repeatable procedures to reduce incidents
  • Monitor applications/services, diagnose/restore failures quickly
  • Monitor server health, deployments, certificates, and configs
  • Perform advanced log analysis using Splunk for proactive troubleshooting

Eligibility Criteria – Amdocs Software Engineer Jobs

Mandatory Requirements

  • Working knowledge of Microsoft tools (Office, Word, Excel)
  • ITIL/ITSM knowledge (certification advantage)
  • Exposure to the telecom domain
  • Experience with monitoring/troubleshooting tools (Dynatrace, Splunk, Grafana)
  • Advanced Splunk skills (dashboards, alerts, searches, visualisations, log parsing)
  • Ability to triage logs, handle ambiguity, pressure, flexible 24×7 shifts/time zones
  • Strong communication, stakeholder management, and analytical thinking

Preferred Skills

  • Incident management with infra knowledge
  • Proactive learning, ownership, teamwork
  • Tools: Jira, ITSM platforms

Amdocs Salary, Benefits and Perks

  • Salary: ₹6 – 12 LPA depending on experience, skills, and performance
  • Opportunity to work on telecom cloud/5G solutions in a growing organisation
  • Flexible hybrid mode, personal/professional growth focus
  • Culture of impact, connections, and work-life balance
  • Minimal travel, no managerial responsibilities

Salary figures are indicative and based on recent market data (Glassdoor, AmbitionBox). Actual offers may vary depending on interview performance and team requirements.


Amdocs Selection Process 2026

  1. Online application and resume shortlisting
  2. Technical assessment (tools, incident scenarios)
  3. Technical interview(s) focusing on monitoring, troubleshooting, and Splunk
  4. HR / Managerial round

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How to Apply for Amdocs Software Engineer Job

Official Apply Link:

Apply Online – Amdocs Careers

Documents Required: Updated resume, relevant certifications/mark sheets

Note: Highlight Splunk/Dynatrace experience and telecom/operations background in the application. Willingness for 24×7 shifts is crucial.


FAQs – Amdocs Software Engineer Recruitment 2026

Who can apply for this role?
Candidates with incident management, monitoring tools (Splunk/Dynatrace/Grafana), and telecom exposure.

Is this role suitable for freshers?
No. Better for 1-5+ years with strong troubleshooting and tool experience.

Is work from home available?
Hybrid mode (mix of office and remote).

Is there any registration fee required?
No. Amdocs recruitment is completely free – apply only via official portal.


About Amdocs
Amdocs is a NASDAQ-listed global leader in telecom software, empowering service providers with cloud migration, 5G enablement, and digital operations solutions (FY2024 revenue $5B+).

Last Updated: January 2026 | Job verified and active

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