Job Role: Customer Care Representative – Associate
Company: FedEx (Federal Express Corporation AMEA)
Job Location: Gurugram, Haryana (On-site)
Job Type: Full-time (48 hours/week)
Experience: Entry Level / Associate
FedEx Customer Care Representative Overview
FedEx is hiring Customer Care Representatives – Associate in Gurugram for its customer support and operations team. You will handle bookings, inquiries, quotes, complaint resolution, case management and service recovery while ensuring processes are completed accurately and on time.
Good entry-level customer support role at FedEx Gurugram for people with clear English communication and basic MS Office skills. Best suited for candidates comfortable with process-driven work and 48-hour weeks. Pure technical profiles or those uncomfortable with customer interaction and shifts will not enjoy this role.
Key Responsibilities
- Complete defined processes and procedures accurately, on time, and in compliance with internal/external standards
- Handle customer support activities including account creation, bookings, inquiries, providing quotes, complaint handling and issue resolution
- Manage cases, perform service recovery and handle escalated issues
- Identify anomalies and resolve them using established rules and procedures
- Escalate complex issues to senior team members when required
- Maintain clear and professional communication with internal teams and external customers
- Collaborate with teammates to improve overall customer satisfaction
Eligibility Criteria for FedEx Customer Care Representative
Must-Have Requirements
- Ability to build rapport and interact effectively with colleagues, clients and stakeholders
- Strong written and oral communication skills (clear and concise)
- Team collaboration skills – ability to contribute to shared goals
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and general computer skills
- Problem-solving ability – identify complex problems, analyse from multiple angles and develop logical solutions
- Willingness to work full-time (48 scheduled hours per week) in an on-site environment
FedEx Selection Process
- Online Application & Resume Shortlisting
- Assessment / Screening
- Interview(s)
- HR Discussion
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How to Apply for FedEx Customer Care Representative
Official Apply Link:
Apply Online – FedEx Careers
Documents Required: Updated resume highlighting communication skills, any customer service or process-oriented experience, and MS Office proficiency
FAQs for FedEx Customer Care Representative Role
Who can apply?
Candidates with strong English communication, basic MS Office skills, problem-solving ability and willingness to work on-site in Gurugram for 48 hours/week.
Is this suitable for freshers?
Yes. This is an Associate-level role suitable for entry-level candidates with good communication and process orientation.
Work Mode?
Fully on-site in Gurugram (not remote)
Core Focus?
Customer support, bookings, inquiries, complaint handling, case management and process accuracy.
About FedEx
FedEx is a global leader in transportation, e-commerce and business services. With over 500,000 team members worldwide, the company focuses on delivering outstanding customer experiences, innovation and continuous improvement. FedEx has been ranked among the World’s Most Admired Companies and is Great Place To Work® Certified in India.
Last Updated October 2026 | Job verified and active
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