Job Role: Executive – Voice / Non Voice (Customer Service / BPO)
Company: Hexaware Technologies
Job Location: Nagpur, Maharashtra, India
Job Type: Full-Time
Eligible Batch: Freshers / Experienced (HSC and Above)
Work Mode: On-site (Rotational Shifts – US Shifts Majorly)
Expected CTC: Competitive for BPO / customer support roles (indicative ₹2.5–₹4.5 LPA based on market trends for Hexaware Voice/Non-Voice Executives/freshers in Nagpur from AmbitionBox/Glassdoor; actual based on interview/performance; includes shift allowances/transport)
Hexaware Executive – Voice/Non Voice Overview
Hexaware Technologies is a global IT, BPO, and consulting services company delivering digital transformation, customer experience, and business process solutions to clients worldwide. The Executive – Voice / Non Voice role is an entry-level customer support position in a 24×7 BPO environment (majorly US shifts), handling inbound/outbound queries, issue resolution, email/chat support, and maintaining professionalism. Freshers and experienced candidates are welcome, with company-provided transport (pick-up/drop) and focus on communication, SLA adherence, and positive customer interactions—ideal for those seeking stable BPO career start in Nagpur with walk-in interview opportunities.
This is a standard BPO support role at Hexaware Nagpur for freshers/HSC+ candidates okay with rotational US shifts, voice/non-voice customer handling, and basic typing/communication—good if you’re local to Nagpur, need transport facility, and want quick entry-level job stability. Skip if you can’t handle night shifts, dislike customer-facing pressure/SLAs, or prefer technical/IT development roles instead of support/escalation work.
Roles and Responsibilities
Voice Profile
- Escalate customer issues appropriately and correctly
- Demonstrate timely, accurate, and professional customer service
- Maintain a positive, professional demeanor and represent the company positively
- Use departmental resources, policies, and procedures effectively
- Manage email handle time while remaining friendly and informative
- Actively seek solutions, identify trends, and suggest improvements
- Show an appropriate sense of urgency for customer responses
Non-Voice Profile
- Handle customer queries via email/chat with the RACI (Responsible/Accountable/Consulted/Informed) framework
- Take ownership of tasks, ensure timely resolution, and coordinate with teams
- Maintain high-quality responses, meet SLAs, and document interactions
- Escalate complex issues and follow up on resolutions
Eligibility Criteria for Hexaware Executive – Voice/Non Voice
Mandatory Requirements (Both Profiles)
- Qualification: HSC (12th) and Above (any stream; Graduate preferred for Non-Voice)
- Experience: Fresher or Experienced (open to all)
- Readiness for flexible/rotational shifts (24×7, majorly US shifts)
- Adherence to company policies, rules, and quality processes
Voice Profile Specific
- Excellent English communication skills (verbal)
- Ability to type a minimum of 22 WPM with few grammatical errors (live chat/email)
- Friendly, upbeat style; handle difficult/irate customers effectively
- Strong listening, empathy, and articulation skills
Non-Voice Profile Specific
- Good written English communication
- Typing speed: 25 WPM with 90% accuracy
- Working knowledge of computers
- Commitment to deadlines and a learning attitude
Hexaware Salary, Benefits and Perks
- CTC: Competitive (indicative ₹2.5–₹4.5 LPA; shift allowances + incentives possible)
- Company transport: Pick-up and drop-off facility
- Hands-on customer support experience in a 24×7 BPO environment
- Training on processes, quality standards, and customer handling
- Opportunity for performance-based growth in voice/non-voice support
CTC figures are indicative based on recent Hexaware Voice/Non-Voice Executive/fresher hiring patterns in Nagpur (from AmbitionBox/Glassdoor). Actual offers may vary depending on interview performance and company policies.
Hexaware Selection Process
- Walk-in Interviews (as mentioned; check venue/timings via link or HR)
- Communication/Voice & Accent round (Voice profile)
- Typing test / written assessment (both profiles)
- Technical/functional interview (scenario-based customer handling)
- HR round (fit, shift readiness, documentation) and final selection
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How to Apply for Hexaware Executive – Voice/Non Voice
Official Apply Link:
Apply Online – Hexaware Careers
Documents Required: Updated resume, academic mark sheets/certificates (HSC+), ID proofs; walk-in may require originals
FAQs for Hexaware Executive – Voice/Non Voice
Who can apply for this role?
HSC and above (freshers/experienced) with good English communication, typing speed, and readiness for 24×7 rotational US shifts in Nagpur BPO.
Is this role suitable for freshers?
Yes. Freshers are explicitly allowed; training is provided on processes and customer handling.
Is work from home available?
On-site in Nagpur (company transport available; rotational shifts mandatory).
What is the tech focus?
Customer support: voice/non-voice query resolution, escalation, SLA adherence, email/chat handling, issue tracking, and professional communication in BPO environment.
About Hexaware
Hexaware Technologies is a global IT, BPO, and consulting services company delivering digital transformation, customer experience, and business process solutions—focused on innovation, quality, and client success.
Last Updated March 2026 | Job verified and active (Walk-in Interviews Ongoing)