Wipro Associate Analyst Recruitment 2

Wipro Associate Analyst: job overview

Apply on Wipro Careers

What the Associate Analyst role involves

Wipro states the purpose of the role as giving effective technical support to a process and resolving client issues, either directly or by escalating them on time, so that the process meets its service levels (SLAs). The listing splits the work into three parts.

Handling client requests

• Answer incoming help requests from clients by phone and email
• Record the client’s name, department, contact details and the nature of the problem
• Update your availability in Wipro’s RAVE system so the process stays productive
• Log every query, the steps taken and whether it was resolved
• Follow the standard procedure and resolve queries within the SLAs in the contract
• Use internal knowledge bases and FAQs to solve problems
• Give clients the required product information and disclosures before and after each call or email
• Escalate serious issues to the team leader when they are not resolved in time

Troubleshooting and service quality

• Diagnose the problem and guide the client through the solution step by step
• Help clients find their way around product menus and features
• Keep accurate records in the designated tracking software
• Offer alternative solutions, where appropriate, to retain the client
• Make scheduled call-backs to collect feedback and stay within SLAs
• Study call logs for repeat issues and keep self-help documents up to date

Building capability

• Complete product training as the client requires
• Stay current with product features, changes and updates
• Work with team leaders to identify training themes
• Keep improving your job knowledge through self-learning

Performance is measured on cases resolved per day, process compliance and quality, SLA targets, Pulse score and customer feedback. Self-management is measured on productivity, efficiency, absenteeism, training hours and technical training completed.

Who this role suits: candidates who are comfortable talking to clients, following a fixed process and documenting every case. It is a poor match if you are looking for a coding or development job.

Eligibility criteria

• Mandatory skill: Investment Banking (Loans)
• Qualification, experience, age limit and fresher eligibility: not stated in Wipro’s listing.

Before you apply, check that

• You have read the complete listing on Wipro Careers
• You have working knowledge of Investment Banking (Loans)
• You are comfortable handling client calls and emails
• You can work from Chennai, Tamil Nadu
• Your resume reflects the skills in the listing

Salary and work details

Wipro does not publish a salary, shift timing, work mode or contract type in this listing. The location is Chennai, Tamil Nadu.

Selection process

The listing does not describe the interview or test stages. Follow the instructions Wipro sends after you apply.

How to apply for Wipro Associate Analyst

1. Open the official Wipro Careers listing.
2. Check that the title is Associate Analyst, the location is Chennai and the Job ID is 205480.
3. Read the full description and make sure the mandatory skill, Investment Banking (Loans), matches your background.
4. Select Apply Now. Wipro’s page also offers a LinkedIn sign-in option and says applying starts by joining its talent community.
5. Fill in your details accurately and keep the confirmation message or email.

Apply on Wipro Careers

Apply only through careers.wipro.com. Wipro asks candidates to report suspicious job offers to helpdesk.recruitment@wipro.com and not to send resumes to that address.

Documents to keep ready

Wipro’s listing does not name required documents. These are commonly useful for online applications:

• Updated resume with your skills and any loan or banking process experience
• Educational certificates and marksheets
• Photo ID such as Aadhaar, PAN or passport
• Experience or relieving letters, if you have worked before

Frequently asked questions

What does an Associate Analyst do at Wipro?

Based on this listing, the Associate Analyst supports a client process by answering requests over phone and email, troubleshooting, recording each case and escalating serious issues. Work is measured against SLAs and customer feedback.

Can freshers apply?

The listing does not say whether experience is required. It only lists Investment Banking (Loans) as the mandatory skill, so check the full listing and decide whether your skills fit.

Where is the job located?

The listed location is Chennai, Tamil Nadu.

What is the salary and the last date?

Neither is published. Wipro’s page shows 10/3/26 as the posting start date and no closing date.

How do I apply?

Use the Apply button on this page or open careers.wipro.com directly and search for Job ID 205480.

More Wipro jobs and updates on MegaNaukri

• Wipro Trainee Position | Multiple Locations
• AI Native Intern | Wipro | Bengaluru, Chennai, Greater Noida, Hyderabad, Noida
• Graduate Engineer Trainee | Wipro | Gurugram

Browse more: Off-campus jobs | Internships | Placement materials

Spotted a mistake in this post? Tell us on the Contact Us page.

Source: Wipro Careers, Associate Analyst, Job ID 205480

Free · No signup

Check Your Resume Match Score

See how well your resume fits this job before you apply.

Upload your resume PDF or TXT · Max 5 MB

Scan Match Score (Free) Reset

Your resume is never uploaded or stored — it is analysed privately on your device. Scanned (image) PDFs cannot be read.