Job Role: Digital Workplace Practice – Service Desk
Company: Cognizant
Job Location: PAN India (any Cognizant office location)
Job Type: Full-time
Experience: Fresher (2025 and 2026 graduates)
Eligible Batch: 2025 and 2026 Passouts ONLY
Application Deadline: 15 June 2026, 12:00 AM (20 days left)
Cognizant Service Desk Role Overview
Cognizant is hiring freshers for their Digital Workplace Practice – Service Desk role. You will be the first point of contact providing technical support to clients, troubleshooting IT issues, and ensuring the smooth functioning of computer systems and IT services. This role is open to 2025 and 2026 graduates from ANY 3-year UG degree (B.Com, BCA, BSc, BA, BBA, B.Voc, BMS, etc.).
This is a Service Desk role – not development. 2025 and 2026 graduates from ANY 3-year degree can apply. Minimum 50% in X, XII, and UG required (49.9% not allowed). No standing arrears. Be prepared for shift work and working from any Cognizant office in India. No service bond is a big plus. CTC not disclosed yet. Apply before 15 June 2026.
Key Responsibilities
- Serve as the first point of contact in the Service Desk for end-users reporting IT issues
- Log, track, and resolve Service Desk tickets accurately and within defined SLAs
- Troubleshoot hardware and software issues to minimize downtime and disruption
- Collaborate with internal IT teams to escalate and resolve complex scenarios
- Build and maintain knowledge base articles to enable faster resolutions
Role Expectations
- Client-focused mindset with the ability to support users across diverse cultures
- Strong verbal and written communication skills suited to a Service Desk environment
- Sound technical knowledge and willingness to work in shifts from the office
Eligibility Criteria for Cognizant Service Desk Role
Mandatory Requirements:
- Students graduating in 2025 and 2026 from any 3-year UG degree (B.Com, BCA, BSc, BA, BBA, B.Voc, BMS, etc.)
- Students currently enrolled in full-time postgraduate courses are NOT eligible
- Consistent academic record with a minimum 50% in X, XII, Diploma, UG (rounding off 49.9% is not allowed)
- At the time of joining, a minimum 50% aggregate in pursuing a degree with no standing arrears
- Students with standing arrears are NOT eligible to apply
- Flexibility to work from any Cognizant office location at a given shift time, and technology is mandatory
- Open to Indian nationals/OCIs who are currently residing in India
Important Notes:
- Students who applied for re-evaluation and are waiting for results would be validated with the initial results score declared
- Appropriate CGPA to % conversion to be considered as per university norms
Support & Benefits from Cognizant
- No Service bonds
- Cognizant sponsored Higher Education from BITS Pilani (applicable only to candidates from Science, Technology & Mathematics backgrounds)
- Night shift allowance
- Safe and comfortable cab facilities for pick-up and drop
- Timely rewards and recognition for top performers
Compensation
CTC: Not specified (will be detailed upon advancement in the hiring process)
Mandatory Documents
For Registration:
- Resume (maximum 2 pages) with high-resolution passport-size photograph – light background, both ears visible
For Interview:
- All academic documents, including college ID card and school/college UG mark sheets
For Onboarding (subject to background verification):
- PAN card – mandatory. Apply now if not available. Name must match the registered name exactly
- Voter ID card / Passport – mandatory for citizenship verification
- Aadhar card – mandatory for onboarding
Note: Background verification will fail if the last name is not updated or if the PAN card name does not match the registered name.
Selection Process
- Registration via application link
- Resume Shortlisting
- Assessment (may be conducted)
- Technical/HR Interview
- Final Selection
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How to Apply for Cognizant Service Desk Role
Official Apply Link:
Apply Now – Cognizant Careers (via Superset)
Application Deadline: 15 June 2026, 12:00 AM (20 days left)
Tip: Ensure you have 50% or above in X, XII, and UG. No standing arrears. Any 3-year UG degree qualifies. Be prepared for shift work and flexibility to work from any Cognizant office in India. Upload a recent passport-size photo with light background and both ears visible. Apply before the deadline.
FAQs for Cognizant Service Desk Role
Who can apply?
ONLY 2025 and 2026 graduates from any 3-year UG degree (B.Com, BCA, BSc, BA, BBA, B.Voc, BMS, etc.). PG students are NOT eligible.
What is the minimum percentage required?
Minimum 50% in X, XII, and UG. 49.9% rounding up is NOT allowed.
Is there a service bond?
No. Cognizant has no service bonds for this role.
What is the CTC?
Not specified. Will be shared during the hiring process.
Is this a work-from-home role?
No. Willingness to work in shifts from the office is mandatory.
Can I choose my location?
Flexibility to work from any Cognizant office location in India is mandatory.
What is the last date to apply?
15 June 2026, 12:00 AM.
About Cognizant
Cognizant is a global professional services company that helps clients modernize technology, reimagine processes, and transform experiences. They deliver end-to-end digital transformation services and solutions.
Last Updated May 2026 | Application closes 15 June 2026
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